I expect you will see the same dummy serial number. Enter your serial number to find firmware downloads for your. If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. Use these legacy tools to diagnose hard drives and manage SSDs. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM. When a drive cannot access the firmware area in the reserved section of the platters (System Area = SA), it defaults to identifying itself with a dummy ID stored within the "ROM" on the PCB. XxxxxxAx - Self-Service SeaTools Test Code It appears that the test codes have changed in recent times, but my understanding was (in 2013 ?) that the second last digit identifies the failing test, as follows: It is generated from the drive's serial number and the number of the failing test. This code is an encoded hexadecimal number which is unique to each drive. Can someone help me understand what is going on?Īs part of the RMA process, a user needs to obtain a SeaTools "test code". Here is the log file note the failed tests on two different dates - they are on two different hard drives. This is why the Seatools log file got appended. Here's the bizzarre part: both of these drives are showing up as the same S/N in Seatools - and not what is printed on the label on the hard drives. Enter your serial number to find firmware downloads for hard. Quickly determine the condition of the drive in your computer with this comprehensive, easy-to-use diagnostic. The text use this link to get more information about your drive. Seagate Support Home - Find important support related documentation, Seagate compliance documents, popular downloads, browse our top support articles. If your label looks different and does not have all three items below. The replacement drive could be formatted by my Mac, but the Short Generic failed. Serial Numbers, Model Numbers, Part Numbers and Warranty Troubleshooting Known Limitations System Requirements (.NET 2. Please scan the QR code, or enter the number between the QR code and the text, as shown in the picture. The first one could not even be formatted (Seatools said cyclic redundancy check failed). But having terrible luck with the quality of the drives being shipped. I found Seagate Ironwolf 4TB drives on Amazon for $15 less than the WD Reds.
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